CU Boards are an interesting dynamic in the credit union space. A volunteer group that is charged with responsibility to represent the member, set the strategic direction, and oversee the safety and soundness of the credit union. My experience is that CU Directors are not that involved in the strategic[…]
Winning: Creating Advantage on What You Can Control
As a credit union executive, changing industry dynamics are fast moving and are impacting how we deliver products and services to our members. Question, how have the industry dynamics challenged or changed your strategy? Numerous online companies are gaining significant traction. Below are just a few companies posing a burgeoning[…]
Credit Unions Want to Avoid Being Merged In; Master These Two Things.
(A special blog to those credit unions between $70mil and $140mil in assets) In a previous blog http://chuckgulledge.com/main/2014/12/01/size-of-your-credit-union-how-big-is-big-enough, I discussed how size matters to be a surviving credit union. Almost every credit union hopes to be bigger than they are today. Why, because of the ever increasing cost of doing[…]
The Power of Curiosity – Transforming Your Branch Sales/Service
Last month, I went into a local bank to use the post office that resides in the branch. The service rep asked if I were a customer. I said no, and she said that if I were a customer I could get a free book of stamps. She asked if[…]
Think Like Trader Joe’s
Written by: Chuck Gulledge Advisors – Individual and Organizational Performance Improvement What can you learn from the grocer Trader Joe’s to help position your organization to thrive in a competitive market? The grocery chain market and community financial institution market are similar in many ways. Both are facing new competition,[…]
Size of Your Credit Union – How Big is Big Enough?
Written by: Chuck Gulledge Advisors – Individual and Organizational Performance Improvement “We need to be at $2 billion in assets to be a survivor credit union”. (CEO of a $1 billion credit union). “We need to be at $800 million in assets to be a survivor credit union”. (CEO[…]